All orders placed during the Pre-order period are guaranteed to be fulfilled!
However, please be careful as we won’t accept any late orders for any reason once the Pre-order period ends. It may take some time before delivery because of their made-to-order nature.
Please be aware that the delivery schedule may change, or the items may be delivered in installments if the order quantity exceeds our expectations.

Q1: What am I expected to do after I place my pre-order?

A: A copy of your invoice will be sent to you at the email address you used at the time of your pre-order. Please make sure to keep that invoice with you. VOLKS USA will contact you as soon as we are ready to ship your order. We will keep the record of your order on our system. However, if you do not receive the invoice from us after you place your order, please contact us our customer service at service@volksusa.com immediately.

Q2: If I pay a deposit, when will I pay the remaining balance for my order?

A: We will send you an email when your order is ready to be shipped out. Please refer to the instructions described in the email for paying the remaining balance.

Q3: Can I cancel my order while I am waiting to receive my pre-order?

A: You can cancel your pre-order during the pre-order period (by November 26, 2023).

Q4: Can I change the information such as the name, address, or phone number after my order is placed?

A: If you wish to change your information, please contact our customer service.

Q5: I want to place an order, but are there any differences in ordering at the VOLKS USA Web Store and the VOLKS International Web Store?

A: Yes. The orders will be shipped out from the store where you made your orders at. VOLKS International Web Store is run by VOLKS, Inc in Japan. Each store manages its events differently. Please read the regulations and contact the customer service of the store if you have any questions.

1. Please make sure to read our Terms of Service and Pre-Order Policy.
2. There is no limit to the number of pre-orders per customer.
3. Please note that you cannot add regular in-stock items in the same order as this pre-order. Please make separate orders for the regular items and this item.
4. Please note that these schedules mentioned above are subject to change without notice.