Shipping policy

Section 1 – Shipping Options

VOLKS USA currently offers three shipping options: UPS, USPS, and local pick-up at the VOLKS USA office. 

It's important to note that there may be size limitations imposed by UPS or USPS for certain shipments. If your order exceeds the size limit set by the selected shipping carrier, we will contact you to discuss alternative shipping options. These options may include switching to a different shipping method or splitting the items into separate orders to comply with the carrier's size requirements.

Section 2 – Shipping Schedule:

The majority of our orders are typically shipped out within 1 to 3 business days from the time they are placed. Orders placed after the daily cut-off time of 1PM (PT) on weekdays will be shipped out on the next business day at the earliest. It is important to consider that the delivery schedule may be subject to change based on order volume and other factors.

We aim to process and ship orders as efficiently as possible to ensure timely delivery. In order to avoid errors or delays, we are unable to accommodate modifications such as combining orders, or modifying the contents once it has been confirmed.

Please be aware that VOLKS USA, Inc. is closed on Saturdays, Sundays, and USA National holidays. As a result, shipping and pick-up will not be available on those days. Additionally, there may be certain National holidays where we are unable to ship orders, depending on the schedules of the carrier, such as UPS and USPS.

Section 2a - Regarding Tracking Updates

Once a package has left the VOLKS USA warehouse and is in the hands of the postal carrier, we are unable to affect the delivery date. For almost all orders, the package is picked up by the postal carrier within one business day of the tracking number being sent to the customer. Unfortunately, it is common for packages not to be scanned during each step of the shipping process.

Please note that there is no sender-specific shipping information; VOLKS USA staff references the same USPS or UPS tracking information that customers can view.

If the tracking for your package has not updated in a few days and you are concerned about its delivery, please contact USPS. VOLKS USA cannot assist you with locating your package or ensuring its delivery.

Section 2b - Regarding Tracking History

USPS typically recycles tracking numbers after their lifespan of around 120 days. The tracking information linked to those numbers is usually removed after that period. However, tracking numbers may be recycled earlier than intended, and the previous tracking history may remain visible.

Once USPS scans the new shipping label, the tracking information for your shipment should overwrite any existing tracking history tied to that number.

Please note that there may be instances where the tracking status does not update immediately after USPS scans the new label. We highly recommend checking the tracking information the days following the receipt of your shipping confirmation.

Section 2c - Delivery Dates at Checkout

The checkout page displays delivery estimates generated by USPS or UPS starting from when we send out your package. Please understand that these are only estimates and may not always match the actual delivery date.

Section 2d - Regarding USPS Priority Mail Express

VOLKS USA does not ship orders on Saturdays, Sundays, and USA National Holidays, as stated in our Shipping Schedule. Orders placed on these days will be shipped out on the next available business day.

If USPS fails to meet the guaranteed delivery date, the postage cost can be refunded. The refund does not include the cost of the items in your order. For additional information regarding this service, please refer to USPS's site [here]

Section 2e - Regarding Shipping Delays

While we prioritize prompt and reliable shipping services, we cannot be held liable for unforeseen delays after the package has been handed over to the shipping carrier.

There are certain factors beyond our control that may impact the shipping process, including but not limited to:

Section 3 – Regarding Pick-up at VOLKS USA

After receiving a notification via email that your order is ready, you may pick it up during our operating hours.

VOLKS USA, INC.
1108 W 135th St
Gardena, California
90247

Monday - Friday
9AM - 4PM (Pacific Time)
(excludes Holidays)

Individuals must present a valid government-issued photo ID. This may include a driver's license, passport, or other official identification documents.

Due to security, it is essential that the name on the presented ID matches the name on the invoice for the order being picked up.

If a third party intends to pick up the items on behalf of the customer, prior authorization is required. The customer (original purchaser) must contact us (via email or phone) directly, confirming the name of the individual picking up the order. 

We request that you collect your order within two weeks of receiving the pick-up notification from us. If you are unable to pick up your order during this period, please contact us. Orders that have not been collected after two weeks may be cancelled.

Please note that pick-up orders are subject to California sales tax.

Section 4 – Areas of Business:

VOLKS USA's services are available for registered users residing within the USA, US Territories, Canada, and Mexico. If you are interested in VOLKS products but reside outside of VOLKS USA's area of business, please visit [Volks International]. VOLKS USA, INC. is not responsible for issues associated with changes in international currency exchange rates.

▪ United States

▪ Non-Continental United States & US Territories

▪ Canada

▪ Mexico

Section 5 – Hazardous Materials warning 

Flammable items have the potential to cause accidents, fires, or other dangerous incidents during transportation. Shipping regulations often prohibit the transportation of hazardous flammable materials via air. This ensures compliance with safety standards and prevents potential hazards during transit.

• Continental United States
• Orders containing products that are deemed hazardous by shipping carriers must be shipped by surface. Surface shipping may take 7-10 days to deliver.

• Non-Continental United States, US Territories, and International 
• VOLKS USA, INC. is unable to ship products that are deemed to be hazardous to Non-Continental US and International addresses. Orders that are found to contain hazardous items will be cancelled.

Section 6 – Brokerage & Custom Fees:

It is important to understand that International orders may involve additional charges that are not included in the original shipping cost. Please review the following information to ensure a clear understanding of our responsibilities and your obligations regarding customs and brokerage.

• Extra Charges and Responsibility:
• Customs and brokerage fees are determined and set by the courier company and your country of residency. These fees are beyond our control, and we are not responsible for their establishment or collection. By placing an order on our site, you acknowledge that you understand and accept that these extra charges may apply and that VOLKS USA, Inc. is not accountable for any customs or brokerage fees incurred.
• Accurate Customs Declarations:
• We strictly adhere to customs regulations and cannot mark down or misrepresent the value of packages, nor can we label them as gifts. Compliance with accurate customs declarations is vital for us to ensure the proper insurance coverage for your items and to prevent potential fines and penalties. Our commitment to conducting business requires us to comply with these regulations.
• Refusal of Delivery and Return Shipping Costs:
• In the event that you refuse a delivery due to refusal to pay customs or brokerage fees, please be aware that you will be responsible for covering any associated return shipping costs. Refusing a delivery does not make you exempt from the fees incurred during the shipping process, and we cannot assume responsibility for return shipping charges in such cases.

Section 7 – Shipping and Handling Costs:

The shipping cost for your order is not fixed and may vary depending on several factors, including your location, the items ordered, their value, and other relevant considerations. . The shipping cost will be calculated automatically by UPS or USPS, taking into account factors such as daily fuel surcharges and other applicable variables.

Please note that all shipping, handling, and packing fees are non-negotiable. They are determined by our shipping carriers and are necessary to cover the costs associated with shipping and handling your order effectively.

Section 8 – Third-Party Shipping:

VOLKS USA strongly discourages the use of third-party shipping services or freight forwarders. We understand that some customers may order from our website with the intention of having someone else ship the package to them.

Once the package leaves our control, we cannot be held responsible for it. We can only cover damages, loss, defects, etc., between ourselves and the original ship-to party/location. We cannot accept any claims for the package once it has been passed on to a third party for shipping, regardless of the reason.

Any warranty policies we offer may not apply if our products are shipped through third-party services.

Section 9 – Returned and Refused Packages:

Packages may be returned if they remain unclaimed at the post office or if they were mistakenly sent to an incorrect address. It is crucial that you verify your shipping address and check the tracking number of your order.

If your package is returned to VOLKS USA, Inc., we can arrange for a reshipment. Once we receive the package back at our warehouse, we will reach out to you to discuss the reshipment process. You will have the option to update your shipping address or choose a different shipping method for the reshipment.

Please take note of the following:

• In most cases, VOLKS USA, Inc. requires customers to bear the costs associated with reshipping their packages.

• The items will be shipped in the same condition as they arrived at our warehouse. Depending on the circumstances, the exterior shipping box may be replaced.

• Please note that shipping fees for the initial delivery attempt are non-refundable.

• VOLKS USA, Inc. is unable to hold returned packages for longer than 30 days.

Section 10 – Lost Packages:

If the package has not been delivered 20 days (domestic shipments) or 40 days (international shipments) after the package was shipped, please contact us at [service@volksusa.com], and we will file an insurance claim on the package for you. Please note that we are not able to file an insurance claim before the listed time frames have passed.

VOLKS USA is not able to provide replacement shipments or refunds for undelivered orders until an insurance claim has been submitted and approved.

Please note that if the insurance claim is approved, you can choose to receive either a replacement package or a full monetary refund. If the item(s) that you ordered is out of stock, VOLKS USA will issue a full refund for your order.

For Packages marked as delivered but aren't there:

Please wait a few days to see if your package is delivered late, check with your neighbors to see if the package was misdelivered to another house, and/or contact USPS for assistance in locating your package.

If the package is still not delivered, please refer to the previous section for additional information.